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Run the Internet Troubleshooter

1 min read

  • Restart your modem and wireless router. This helps create a new connection to your internet service provider (ISP).
    When you do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected. The steps you take to restart your modem and router can vary, but here are the general steps. (Note: If you have a cable modem/Wi-Fi router combo device, you only need to follow the steps for the single device.)
    1. Unplug the power cable for the router from the power source.
    2. Unplug the power cable for the modem from the power source.  

      Some modems have a backup battery. If you unplug the modem and lights stay on, remove the battery from the modem.
    3. Wait at least 30 seconds or so.

      If you had to remove the battery from the modem, put it back in.
    4. Plug the modem back into the power source. The lights on the modem will blink. Wait for them to stop blinking.
    5. Plug your router back into the power source.

      Wait a few minutes for the modem and router to fully power on. You can usually tell when they’re ready by looking at the status lights on the two devices.
    6. On your PC, try to connect again.
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